Article

Consumers' use of written product information.

Author(s) / Creator(s)

Wiese, B. S.
Sauer, J.
Rüttinger, B.

Abstract / Description

Two studies were conducted to investigate the predictive role of person-specific, product-specific, and situation-specific influences on the use of instruction manuals in the field of electrical consumer products. In a laboratory study, 42 participants were observed while putting a vacuum cleaner into operation. Situational primes (i.e., recieving a verbal cue that the pachaging contains an instruction manual) increased the probability of the user manual being read. Additional verbal infromation that the manual contains infromation on energy-saving behaviours was especiallly motivationg for persons with high environmental concern. Self-report data, collected on a wide range of products, suggest that product complexity is the best predictor of instruction manual use. In a secong study with 30 participants, different positions of product labels were compared, i.e. placing the information on the packaging or directly onto the product. Information placed directly onto the product had a significantly higher influence on participants' actual behaviour than providing the same information on the packaging.

Keyword(s)

Produktentwicklung Industriedesign Elektrogerät Gebrauchsanweisung Produktentwicklung Industriedesign Elektrogerät Gebrauchsanweisung Product design Instruction manual Electrical appliance

Persistent Identifier

Date of first publication

2004

Publication status

unknown

Review status

unknown

Citation

  • Author(s) / Creator(s)
    Wiese, B. S.
  • Author(s) / Creator(s)
    Sauer, J.
  • Author(s) / Creator(s)
    Rüttinger, B.
  • PsychArchives acquisition timestamp
    2022-11-21T17:09:15Z
  • Made available on
    2009-03-25
  • Made available on
    2015-12-01T10:30:44Z
  • Made available on
    2022-11-21T17:09:15Z
  • Date of first publication
    2004
  • Abstract / Description
    Two studies were conducted to investigate the predictive role of person-specific, product-specific, and situation-specific influences on the use of instruction manuals in the field of electrical consumer products. In a laboratory study, 42 participants were observed while putting a vacuum cleaner into operation. Situational primes (i.e., recieving a verbal cue that the pachaging contains an instruction manual) increased the probability of the user manual being read. Additional verbal infromation that the manual contains infromation on energy-saving behaviours was especiallly motivationg for persons with high environmental concern. Self-report data, collected on a wide range of products, suggest that product complexity is the best predictor of instruction manual use. In a secong study with 30 participants, different positions of product labels were compared, i.e. placing the information on the packaging or directly onto the product. Information placed directly onto the product had a significantly higher influence on participants' actual behaviour than providing the same information on the packaging.
    en
  • Publication status
    unknown
  • Review status
    unknown
  • ISSN
    0014-0139
  • Persistent Identifier
    https://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bsz:291-psydok-21818
  • Persistent Identifier
    https://hdl.handle.net/20.500.11780/593
  • Persistent Identifier
    https://doi.org/10.23668/psycharchives.10888
  • Language of content
    eng
  • Is part of
    Ergonomics, 47 (11), 1180-1194.
  • Keyword(s)
    Produktentwicklung
    de
  • Keyword(s)
    Industriedesign
    de
  • Keyword(s)
    Elektrogerät
    de
  • Keyword(s)
    Gebrauchsanweisung
    de
  • Keyword(s)
    Produktentwicklung
    de
  • Keyword(s)
    Industriedesign
    de
  • Keyword(s)
    Elektrogerät
    de
  • Keyword(s)
    Gebrauchsanweisung
    de
  • Keyword(s)
    Product design
    en
  • Keyword(s)
    Instruction manual
    en
  • Keyword(s)
    Electrical appliance
    en
  • Dewey Decimal Classification number(s)
    150
  • Title
    Consumers' use of written product information.
    en
  • DRO type
    article
  • Visible tag(s)
    PsyDok